Frequently asked questions
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Logo, background for free, and for premium plans, it includes custom designs of avatars
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The data is securely stored in our private GCP instances and is not used to train 3rd party models/LLMs
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These assistants are able to connect to existing systems, to collect data in real time, to answering complex questions that would otherwise require someone to check for users in a system
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Sales, support and entertainment.
For sales: these assistants can answer any questions about the products or services they’ve been trained on. They are very smart in the way they both assist users and push the most relevant products or services. Like a good knowledgeable sales person would do in a store.
For customer support: assistants are trained on the processes and rules of the organization. Therefore they can answer any frequently asked questions and connect with the right people, trigger follow-up actions, point to a specific link or service whenever it is relevant.
For entertainment: fictive characters (e.g. from books, series, mascot of your brand, etc) can be an excellent way to engage your audience in a different way, giving your clients a moment of delightful escape, fun interactions with a historical figure, a fictive character… be creative and make story-telling part of your customer engagement strategy
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They are trained with the same process, they have one single back end, yet and can operate across multiple devices. The agents are trained on company data, and consistency tests are continuously performed, before and after launch
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Our avatars can be configured in 22 languages and the list is growing constantly.
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StarPal clients have access to a personalized dashboard with KPIs such as the number of interactions, the duration of conversations, the type of questions asked etc. , a log of conversations, and a monthly reporting with recommendations based on the previous month.
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These assistants can be deployed on websites, in applications, in browser, on mobile, tablet, PC/Mac, in kiosks and even in VR
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It can take as little as a few minutes to create an assistant with your branding and company knowledge, and embed it into your website without coding.
For larger projects requiring complex integration, it can take a few weeks, depending on the scope of the project
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We offer different gaming technologies based on the requirement of each platform. For example for web in-browser assistants, we use light 3D technologies enabling fast loading for the end user, with neutral impact on their data utilization.
For Kiosk or VR immersive avatars with high definition rendering, we offer Unreal Engine based solutions combined with the StarPal proprietary technologies to manage the AI avatars
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For kiosks, our assistants can be deployed outdoor or indoor yet we recommend an environment that has access to wifi or high speed internet connection. Like for all kiosks, they work best with normal temperature and weather conditions.
In addition to using Kiosks, indoor assistants can also use projectors and screens instead of kiosks.
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For enterprise clients, we can develop in meeting avatar features such as matter experts, time keepers, note takers, … these assistants can be very helpful to avoid taking notes or having to summarize every meeting: they can do the heavy lifting for you
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We offer unlimited assistance for paid plans. Assistance can be done via slack and video calls according to your plan.
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You can create an english-speaking assistant for free with 500 questions included per months. Our paid plans include much more capacity, personalization and integration options. Their prices start at £99/month for the “Essential” plan, £499 for the “Pro” plan and for Enterprise plans, it depends on the level of complexity of the project.